Return policy

Last Updated: October 16, 2026

This Return & Refund Policy sets out the rules for returns, exchanges and refunds for goods purchased on DuskTideStyles.com, subject to Australian Consumer Law and international consumer protection rules.

  1. RETURN WINDOW You may request a return within 30 calendar days from the date you receive your parcel. All return requests must be submitted to our email contact@dusktidestyles.com before the end of the 30-day window. Return requests after 30 days will not be accepted unless required by mandatory local law.
  2. RETURN ELIGIBILITY Items can be returned only if:
  • The product is unworn, unwashed, undamaged, with original tags attached
  • Not marked as final sale / clearance goods
  • Return request is approved by our support team first We do not accept returns for items damaged by improper wear, washing, or customer misuse.
  1. RETURN SHIPPING COST Our free shipping only covers the outbound delivery to you. Return shipping cost is paid by the customer, unless the return reason is our error: wrong item shipped, defective product, item not matching description. For our error cases, we will arrange return label or reimburse reasonable return postage after inspection.
  2. REFUND PROCESS Once we receive and inspect your returned goods, we will notify you of approval or rejection within 3–5 business days. Approved refunds will be issued back to your original payment method (Stripe card / wallet). Refunds may take 5–10 business days to reflect in your account, depending on your bank’s processing speed. We do not refund original outbound shipping fees unless the return is our fault.
  3. EXCHANGES If you want an exchange for size or style, you may submit an exchange request. Exchange stock is subject to availability. If your requested replacement item is out of stock, we will offer a full refund instead.
  4. DAMAGED / DEFECTIVE ITEMS If you receive defective, damaged or incorrect items, please send clear photos of the item, packaging and shipping label within 7 days of delivery. We will resolve by replacement, partial refund or full refund at our discretion.
  5. CANCELLATION Orders can be cancelled free of charge before dispatch. Once the order has shipped, cancellation is not available and you must follow the return process.
  6. CONTACT Return support email: contact@dusktidestyles.com